What is Individual Savings Pass?
Individual Savings Pass is a discount vision program that offers immediate savings on eye care and eyewear from VSP network doctors.
How does the Individual Savings Pass work?
When you visit a VSP network doctor, show them your Individual Savings Pass, and you'll receive discounts on your eye exam and eyewear.
Is this an insurance plan?
No, this is not an insurance plan. This plan provides you with discounted prices on vision care products and services. You will pay for products and services at the discounted price at the time the services and products are received.
How do I know if there's a participating provider near my work or home?
Click here to search for a participating provider online, or call us toll-free at (833) 877-7277, and we'll help you locate a participating provider.
Can I use the Individual Savings Pass for my spouse or child?
Only the person named on the Individual Savings Pass may use the pass, and the discounts cannot be applied to additional people. However, you can purchase a separate Individual Savings Pass for your spouse or child.
How long is the pass good for?
Your Individual Savings Pass is good for 12 months after signing up and provides unlimited use on glasses and sunglasses throughout the year.
Can I keep my Individual Savings Pass beyond a year?
For your convenience, your pass will automatically renew, but you can call (833) 877-7277 or send an email to member@careington.com to cancel the auto renewal any time. If cancelling via email, please be sure to include your full name and Member ID.
How do I sign up?
Click here to sign up using the online application.
If I join online today, when will my savings start?
Sign up online today, and your savings will be available to use the following business day.
When will I receive my Individual Savings Pass?
You'll receive your personalized, print-ready Individual Savings Pass online 2-3 days after you complete our simple sign-up process. Click here to begin.
How much will I save with my Individual Savings Pass?
Click here to see a sample savings chart.
Have more questions? Call (833) 877-7277 and one of our specialists will be happy to help you!
What is Bundled Savings Pass?
Bundled Savings Pass is a discount program that offers immediate savings on eye care, dental care, prescription medications and hearing care.
How does a Bundled plan work?
First, you can find participating providers by using the "Provider Search" page on this website or by calling Member Services at (833) 877-7277. After confirming the provider's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.
Is this an insurance plan?
No, this is not an insurance plan. Our plans provide you with discounted prices on a wide range of health care services and products. You will pay for services at the discounted price at the time services are received.
Can I include my spouse or child on my plan?
Only the person named on the Bundled Savings Plan may use the plan, and the discounts cannot be applied to additional people. However, you can purchase a separate Bundled Savings Plan for your spouse or child.
Can I use my membership when I travel away from home?
Yes, your membership can be used at any participating provider in the United States.
What providers can I go to?
You can find participating providers for the discount plan by visiting the "Provider Search" web page on this website or calling Member Services at (833) 877-7277.
How long will it take me to get into the system after I sign up?
After you have successfully become a member, either by joining on the web site or calling (833) 877-7277, you will receive your membership materials and membership cards in 2 – 3 days.
How do I get additional membership cards?
If you need additional cards or have lost your card, please call Member Services at (833) 877-7277. We will be happy to send additional cards to you.
Can I go to a provider that does not participate?
You may go to the provider of your choice. However, you will only receive a discount by going to a participating provider.
There is not a provider close to my home. What do I do?
While some ZIP codes may have a limited number of providers, there are usually providers within a 50-mile radius of your ZIP code. You can refer a provider for participation in the network by visiting and selecting "Refer a Provider." The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 6 – 12 weeks before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.
If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount?
You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.
What if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
What if I have a complaint about a provider?
Please submit all issues in writing, including a copy of your bill. You may fax them to 1-800-247-4550, or you may mail them to Careington, Attention: Member Services, 7400 Gaylord Pkwy, Frisco, Texas, 75034. Call Member Services at (833) 877-7277 for assistance.
Once I select a provider, am I assigned to that provider? How often can I change providers?
Another great feature of the discount plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Member Services at (833) 877-7277 for help finding participating providers.
What should I say when I call a provider to make sure they participate?
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.
How do I cancel my membership?
Cancellations must be in writing. Please send cancellations requests with your name and member ID to the mailing address below or email them to member@careington.com.
What is telemedicine?
Telemedicine gives you 24/7 access to state-licensed doctors, even on holidays or while you're traveling.
You can consult with these doctors for common ailments such as a cold and even more severe ailments such as a rash or the flu without ever having to step foot in a doctor's office.
When medically appropriate, DialCare doctors can also prescribe short-term, non-DEA controlled medications and have them sent to the pharmacy of your choice for added convenience. Telemedicine fits your schedule and makes getting back to your normal routine easy.
How does telemedicine work?
- Go online or call the toll-free number to create and register your account.
- Fill out your medical history. Any dependents over 18 will have their own medical profile and be required to fill out their own medical history. Your medical history is required before you can consult with a doctor.
- Request a video or telephonic consult either online, over the phone or through the mobile app.
When should I use telemedicine?
While telemedicine can be used for a myriad of non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections, telemedicine is not to be used for emergency situations. Should an emergency situation arise, call 911.
How much do telemedicine consultations cost?
Check with your specific plan for details on the amount of consultations you're allowed per month.
Can I use telemedicine while I'm on the go?
Absolutely! Since traveling can wreak havoc on your immune system, telemedicine is available while you're traveling within the United States.
Are prescriptions guaranteed?
No, prescriptions are not guaranteed. While DialCare doctors can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your doctor. Also, keep in mind that doctors do not write prescriptions for DEA-controlled substances or other classes of medication, such as mood-altering drugs, including antidepressants, anti-anxiety or lifestyle medications.